Effective Date: February 14, 2025
Last Updated: February 14, 2025
Welcome to Radhe Krishna Multispeciality Hospital & Trauma Centre ("Hospital," "we," "us," or "our"). These Terms of Use govern your access to and use of our website www.radhekrishnahospitals.com ("Website") and all associated services, including online appointments, medical information, and consultations.
By using our Website, you agree to comply with these Terms of Use. If you do not agree, please do not use our services.
1. General Information & Disclaimer
The information provided on this Website is for general medical awareness and educational purposes only.
It is not a substitute for professional medical advice, diagnosis, or treatment.
Always consult a qualified doctor for medical conditions.
In case of a medical emergency, call an ambulance or visit the nearest hospital immediately.
Radhe Krishna Multispeciality Hospital does not guarantee the accuracy of the medical content on this Website and is not responsible for reliance on the information provided.
2. Acceptable Use Policy
By accessing this Website, you agree not to:
- Misuse or disrupt our Website, servers, or network
- Post false, misleading, or offensive content
- Attempt unauthorized access to patient records or hospital data
- Use automated bots to scrape or collect medical information
- Violate any applicable Indian healthcare laws
Misuse of the Website may lead to legal action under the Information Technology Act, 2000.
3. Online Appointments & Consultations
- Patients may book appointments through the Website for medical consultations.
- Booking an appointment does not guarantee treatment and is subject to doctor availability.
- Patients must arrive on time for scheduled appointments.
- Emergency cases will be given priority over scheduled appointments.
The hospital reserves the right to reschedule or cancel appointments due to medical emergencies.
4. Payment & Billing Policy
- Consultation Fees & Charges: Fees for medical services are subject to change.
- Refunds & Cancellations: Refunds for online payments will be processed as per hospital policy.
- Insurance Claims: The hospital assists in processing insurance claims but is not responsible for claim approvals.
Billing disputes must be reported within seven days of payment.
5. Medical Confidentiality & Patient Data Protection
We follow strict patient confidentiality as per:
- Indian Medical Council (Ethics) Regulations, 2002
- Digital Personal Data Protection Act, 2023
- IT (Reasonable Security Practices) Rules, 2011
Patient medical records are secured and accessible only to authorized personnel.
Patients can request access to their medical reports by contacting the hospital.
For more details, refer to our Privacy Policy.
6. Intellectual Property Rights
- All content on this Website, including text, images, logos, and graphics, is owned by Radhe Krishna Multispeciality Hospital.
- Unauthorized reproduction, modification, or distribution is strictly prohibited.
Legal action will be taken against copyright infringement under the Copyright Act, 1957.
7. Third-Party Links & External Websites
- The Website may contain links to third-party medical resources.
- We are not responsible for the accuracy or reliability of third-party websites.
Users should verify medical information before relying on external sources.
8. Limitation of Liability
Radhe Krishna Multispeciality Hospital is not liable for:
- Any loss or damage resulting from Website use.
- Medical complications arising from reliance on online content.
- Any cyberattacks, viruses, or unauthorized access to patient data.
Users assume full responsibility for using the Website and its information.
9. Governing Law & Jurisdiction
These Terms are governed by Indian law, including:
- IT Act, 2000
- Consumer Protection Act, 2019
- Clinical Establishments Act, 2010
Any disputes shall be subject to the jurisdiction of courts in [City, State].
Patients are encouraged to resolve disputes through hospital grievance mechanisms first.
10. Amendments & Updates
- We may update these Terms periodically.
- Changes will be posted with the "Last Updated" date.
- Users must review the Terms regularly.
Continued use of the Website implies acceptance of the revised Terms.
11. Contact Information
For any questions or legal concerns, contact us at:
Radhe Krishna Multispeciality Hospital & Trauma Centre
Address: Street No. 12, Mangalpur Chowk, Kunjpura Road, Karnal-132001, Haryana
Phone: +91 95184-50517
Email:
legal@radhekrishnahospitals.com
Website:
www.radhekrishnahospitals.com
By using this Website, you agree to these Terms of Use.
Radhe Krishna Multispeciality Hospital prioritizes patient safety, medical ethics, and legal compliance.